28 August 2025

IT Systems support analyst

Job Outline

An opportunity has arisen within our LeaderBrand IT Team for an IT Systems Support Analyst. This is a hands-on position where you’ll play a key part in keeping our IT systems, networks, and services running smoothly. Reporting to the Head of Information Technology, you’ll be the go-to support person for our business—troubleshooting issues, assisting end-users, and ensuring seamless system performance across the organisation.

This role is based in Gisborne.

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About The Role

As an IT Systems Support Analyst, you’ll:

  • Provide 1st and 2nd level technical support to end-users across our sites.
  • Respond to and resolve incidents and service requests via phone, email, chat, and ticketing systems.
  • Diagnose and troubleshoot hardware, software, network, and application issues.
  • Support user account and access management (Active Directory, Microsoft 365, MFA).
  • Assist with installation, configuration, and maintenance of desktops, laptops, mobile devices, and software.
  • Monitor systems and respond proactively to alerts, minimising downtime.
  • Liaise with external IT vendors and escalate complex issues to other IT teams when required.
  • Maintain clear documentation, contribute to the IT knowledge base, and support process improvement.
  • Promote security awareness and safe computing practices across the business.

You’ll be part of a dynamic and supportive team where no two days are the same—helping staff in offices, supporting farm operations across Gisborne, Pukekohe, and Christchurch, and contributing to continuous IT improvement

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About You

You’ll be a skilled and motivated IT professional with at least 4 years of experience in IT support or a similar role.

We’re looking for someone who brings:

  • Proven experience with Office 365, Windows 11, Active Directory, backups, printers, MFA, and cybersecurity in a large enterprise environment.
  • A solid understanding of networking protocols (DNS, DHCP) and Microsoft Server installation/configuration.
  • Experience supporting mobile and VoIP services for end-users.
  • Knowledge of VLAN, access points, RF units, cabling, switching, WAN, and ISP environments.
  • Hands-on experience with Microsoft Office 365, SharePoint, and Power Platform.
  • Strong analytical and troubleshooting skills with a customer-first mindset.
  • Excellent interpersonal skills—able to build relationships, explain technical info clearly, and remain calm under pressure.
  • A willingness to keep learning new technologies and supporting continuous improvement.
  • Relevant certifications (e.g., MCP, MCSE, BCS or equivalent) are an advantage.

At LeaderBrand, we work hard, go the extra mile for each other, and know how to have fun along the way. If you’re passionate about technology, enjoy problem-solving, and want to be part of a supportive, solutions-focused team, we’d love to hear from you.

Please note: To be considered for this role you must have the legal right to work in New Zealand and be able to pass a pre-employment drug test.